When will I receive my refund?

Refund Processing Policy and Timeline

Thank you for your inquiry regarding the status of your refund.

Please note that credit cards are never charged at the time of registration or bidding. Credit card transactions are authorized only. Funds are captured solely when a vehicle purchase is successfully completed. If you are inquiring about a pending authorization, you must contact your credit card issuer directly, as the timing for releasing authorizations is determined by your bank or credit card company.

In situations where an auction, insurance company, vehicle owner, or seller elects to cancel a sale, any funds received are credited to the customer's account pending refund processing in accordance with our Fees and Refund Policies.

To ensure proper handling and accurate accounting of refunds, refund requests are not accepted by email. Due to the volume of transactions, changes in personnel, spam filtering, support center routing, and sales department communications, all refund requests must be submitted in writing via Certified Mail, Priority Mail, Overnight Mail, or other trackable delivery service. This procedure ensures that the appropriate department receives and processes the request and provides a documented record for both parties.

Written refund requests for vehicle purchases must be mailed to:

Elite Auto Auctions
1201 North Market Street, Suite 111
Wilmington, DE 19801

As outlined in our Fees and Refund Policies, refunds are processed within thirty (30) days from receipt of a properly submitted written refund request. Once approved and processed, refund payments are sent via Federal Express (FedEx) to the customer's address on file or to another address specifically authorized by the customer in writing.

Because we process thousands of transactions and serve members nationwide, this procedure helps ensure accuracy, accountability, and timely handling of all refund requests. The written request requirement creates a clear audit trail, helps prevent fraud, and ensures that the proper accounting and compliance departments receive and review each request.

Please note that email communications, text messages, online chat messages, social media messages, verbal requests, and communications with sales representatives do not constitute a valid refund request and do not initiate the refund processing period. The thirty (30) day processing period begins only upon actual receipt of a written refund request at the address listed above.

If you have not yet submitted your written refund request, we encourage you to do so as soon as possible so that the refund review and processing period may begin.

Thank you for your understanding and cooperation.