Why did I receive notice after the offer acceptance period ended that my offer is no longer the highest?

Even though a customer may hold the highest eligible offer on our site, the Insurance Company may have received and accepted a higher offer from another authorized party. Our system automatically checks for these types of statuses. As soon as we learn the customer's offer is not the highest at the Insurance Company, we alert the customer via e-mail. The customer has the opportunity to increase his offer by going to 'My Account', then selecting 'My Offers', and submitting a new offer by selecting 'Send Offer'. Once the offer is presented to Insurance Company by one of our affiliated dealers, the offer cannot be changed or withdrawn.